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You Can’t Stop Time, But

You Can Stop Knowledge From Walking Out the Door

Utilities are losing decades of operational know-how as experts retire. For many, that knowledge loss has already begun showing up in missed KPIs and outage duration metrics.


The Ticking Clock at Your Utility report reveals how this hidden knowledge crisis threatens reliability and why, until now, it seemed unsolvable.

Get the Report

The Hidden Cost of Knowledge Loss

As your experts walk out the door, your best SOPs, workarounds, and field insights leave with them.

When veteran operators, engineers and technicians retire, they take with them decades of undocumented, experience-based judgment no manual can replace. For power utilities, every month a skilled position goes unfilled costs an average of $14,000 in lost productivity, overtime, and training inefficiencies.

 

The results show up everywhere:

  • Longer outage recoveries and delayed field repairs.
  • Higher onboarding and training costs for new hires.
  • Increased safety risks and operational errors.
  • Declining first-time fix rates and asset reliability.
  • Institutional knowledge locked in people’s heads and leaving with them.

Your Digital Utility Memory

Finally, a way to keep operational know-how working for you — not walking away.

Until now, knowledge management tools were built for office workers, not for field crews, engineers, and operators who keep the grid running.


Ask Tacit changes that.


It combines your internal documentation with our purpose-built Industrial LLM to deliver context-aware answers in plain language, helping teams find trusted solutions in seconds, not hours. 


Co-designed with veteran utility engineers and field technicians, Ask Tacit enables utilities to:

  • Keep assets online when veteran staff aren’t available.
  • Give field crews accurate, real-time guidance under pressure.
  • Preserve decades of tacit know-how for the next generation.
  • Integrate seamlessly with tools your teams already use, like Teams, Slack, and FSM platforms.

Protect What Your Team Knows

Read the Mini-Report

Assess My Knowledge Risk

Assess My Knowledge Risk

  Get a concise, data-driven look at how aging workforces are eroding operational continuity and what leading utilities are doing to respond. 

Get the Report

Assess My Knowledge Risk

Assess My Knowledge Risk

Assess My Knowledge Risk

 In 30 minutes, we’ll help you identify where critical know-how is most at risk in your operations and how you can start preserving it today. 

Schedule My Consult

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